June 5, 2026
May Statements:
Hi Partner,
Your May monthly statement is now available to view, and your payout has been processed! Visit your owner's portal at the link below to view your May statement. Please allow three to five business days for your bank to process the transfer.
Owner Portal Login
If you have any questions, please don’t hesitate to reach out.
Best,
Morgan Futrell
Assistant General Manager
Carolina Getaway
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May 22, 2026
Q2 Owner News:
Dear Partner,
As we approach the summer season, our focus remains on supporting our owners, strengthening operations, and continuing to enhance both the guest and owner experience across Carolina Getaway. We’re excited about the initiatives underway as we continue building for long-term success across the portfolio.
I’m also excited to welcome Melissa Fineman as our new General Manager. Melissa brings more than 20 years of hospitality leadership experience, with a strong background in both hotel and vacation rental operations, team development, and performance improvement. I’m looking forward to partnering closely with Melissa as we continue to support our owners, strengthen operations, and enhance the guest experience across CG.
As always, I remain your primary point of contact and am here to support you with any questions, needs, or feedback regarding your property.
Thank you for your continued trust and partnership, and read on for updates from our team!
Morgan Futrell
Assistant GM
Carolina Getaway
💻Technology
All properties are now operating in Guesty, improving consistency across pricing, calendars, reporting, and distribution as we prepare for the busy summer season. A unified inbox allows our team to manage all guest communication in one place, helping improve response times and reduce communication gaps across channels.
Guest messaging and operations continue to be supported by Breezeway with additional efficiencies and integrations, helping ensure a smooth, consistent experience from booking through stay while strengthening housekeeping and maintenance coordination behind the scenes.
📊Channels and Distribution
Exciting news! We’re thrilled to share that we’re expanding into Homes & Villas by Marriott Bonvoy. This prestigious channel is known for its curated, quality-first approach, featuring premium and luxury homes that meet Marriott’s high standards.
Even better, it connects your property to the global reach of Marriott’s Bonvoy loyalty program, opening the door to a large and trusted network of travelers.
🌐Marketing
We’re focused on bringing more guests directly to your property and expanding our overall reach.
We stay connected with past guests through twice-monthly emails and keep our brands active on social media with regular posts featuring homes and local experiences. At the same time, we’re investing in targeted advertising on Facebook, Instagram, and Google to reach travelers actively planning their trips.
Behind the scenes, we’re also improving our search visibility so more guests can find and book directly with us.
Thank you for being part of Carolina Getaway. We appreciate your continued partnership and look forward to a strong season ahead.
As we head into Memorial Day weekend, we also want to take a moment to honor and remember those who have served and sacrificed for our country. We wish you and your family a safe and meaningful holiday weekend.
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May 13, 2026
Melissa Introduction to Owners:
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Hi Partner,
We’re excited to welcome Melissa Fineman as the new General Manager of Carolina Getaway. Melissa brings more than 20 years of hospitality leadership experience, with a strong background in both hotel and vacation rental operations, team development, and performance improvement.
She is a great fit for Carolina Getaway, combining deep operational expertise, strong ties to coastal North Carolina, and an understanding of what makes these markets unique. Melissa joins an already strong local team, with a focus on building on that foundation, supporting owners, strengthening operations, and continuing to elevate the guest experience.
As part of Trek Leisure Vacations, she will also help align Carolina Getaway with our broader goals around consistency, performance, and long-term growth, while keeping the local team and brand at the center.
You already know Morgan Futrell, and I'm sure you know the high level of care and responsiveness she brings. We are excited that she will continue in her role as Assistant General Manager and remain your primary point of contact, providing dedicated owner support and day-to-day guidance.
If you need to contact the local team, here are their email links. As always, please feel free to contact me if you have questions or concerns.
Please join us in welcoming Melissa. We’re excited to have her on board and look forward to the impact she’ll make. |
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Sincerely, |
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James Clark Trek Leisure Vacations Chief Operating Officer |
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May 8, 2026
Statement Update:
Hi Partner,
We wanted to provide a quick update on April statements and payouts.
Our team is currently finalizing statements, and payouts are in progress. We expect both to be completed next week.
Once the statements are ready, we’ll follow up with details on timing and simple instructions for accessing and reviewing them in your owner portal.
We appreciate your patience as we complete this process and ensure everything is accurate and aligned.
If you have any questions in the meantime, please don’t hesitate to reach out.
Best,
Morgan Futrell
Assistant General Manager
Carolina Getaway
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April 28, 2026
Owner Portal Updates:
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Hi Partner,
We know many of you have been eager for expanded features in the owner portal, and we’re excited to share that new tools are on the way.
Following the completion of April statements and owner payouts, we will begin rolling out enhanced portal functionality. This timing ensures that all data in the portal is accurate, aligned with your statements, and reflects finalized financials.
Here’s what you can expect with the upcoming updates:
We’ll follow up with a detailed walkthrough and access instructions as soon as everything is live.
We appreciate your patience as we take this final step to ensure everything is set up correctly. Our goal is to provide you with a reliable, transparent, and easy-to-use experience from day one. |
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❗❗Action Required: Add Your Payout Details❗❗ For security reasons, we cannot transfer ACH data from prior systems. To ensure timely and accurate payouts, please log in to your Owner Portal and add your payout information. We’ve created a simple step-by-step guide below to walk you through the process.
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As always, if you have any questions in the meantime, don’t hesitate to reach out. Thank you for your continued partnership,
Warm regards,
Morgan Futrell Assistant General Manager Carolina Getaway |
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April 17, 2026
Owner Portal Introduction:
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Hi Partner,
We have a few important updates regarding your new Owner Portal, along with a few key reminders to help ensure smooth operations for your home. Our first phase of the portal will allow you to manage your owner and your personal guests' reservations.
We will be releasing additional features soon, which include guest reservation data and revenue reporting. You can still access your historical owner portal here for past booking data, statements, and documents.
Accessing Your New Owner Portal You will receive an invitation directly from the portal to create your login. You can access it here once you activate the account: |
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❗❗Action Required: Add Your Payout Details❗❗ For security reasons, we cannot transfer ACH data from prior systems. To ensure timely and accurate payouts, please log in to your Owner Portal and add your payout information. We’ve created a simple step-by-step guide below to walk you through the process.
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We truly appreciate your patience as we continue working through this transition and improving systems. Our goal is to create a better, more streamlined experience for you and your guests.
If you have any questions or need assistance, we’re always here to help.
Warm regards,
Morgan Futrell Assistant General Manager Carolina Getaway |
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April 11, 2026
Guesty Live Update:
Dear Partner,
Last week, we officially transitioned Carolina Getaway to our new property management system, Guesty.
This upgrade is an exciting step forward in strengthening our technology, improving operational efficiency, and positioning our team for scalable growth.
Guesty provides enhanced functionality across guest experience, marketing, distribution, and operations. This will allow us to better manage your property across channels, optimize visibility, streamline communication, and support long-term revenue growth for your home.
This transition also introduces a significantly more robust Owner Portal. The portal will roll out in stages to ensure a smooth and thoughtful implementation.
Phase One Coming Next Week:
- View owner bookings in real time.
- Create and edit owner reservations.
- Create and manage guest-of-owner reservations.
- View your upcoming stays.
Additional features and expanded reporting capabilities will follow in upcoming phases as we continue refining the experience. We will guide you as we move forward.
The transition to Guesty will further our commitment to delivering a better overall experience for both guests and homeowners.
As always, thank you for your continued trust and partnership. We look forward to this next chapter together.
Warm regards,
Morgan Futrell
Assistant General Manager
Carolina Getaway
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January 24, 2026
What's ahead for 2026 & CG:
Dear Partner,
On behalf of everyone at Carolina Getaway, we want to thank you for your continued partnership. That partnership drives everything we do, which is why we kicked off 2026 by investing in systems, people, and service quality that support stronger performance for your home.
Warm regards,
Morgan Futrell
Assistant General Manager
Carolina Getaway
Here's a Look at What's Underway
Marketing investment is expanding through more consistent, cross-channel initiatives.
Website improvements focused on converting browsers to bookers
Content development that drives organic traffic and strengthens brand visibility across traditional and AI search engines
Expanded paid search and social media advertising
Strategic expansion into new markets, creating cross-marketing opportunities that expose your property to guests who initially book in other destinations
Team growth to support execution
You now have a dedicated revenue manager focused exclusively on your market.
This team now oversees pricing and performance strategy for the North Carolina Coastal region exclusively. This means your property benefits from dedicated market expertise and consistent oversight.
Pricing strategies tailored to your local market conditions
Faster response to demand shifts and competitive changes
Ongoing optimization that balances occupancy with strong nightly rates
We will be implementing a new operating system (Guesty) that provides us with better tools to manage your property more effectively.
Stronger pricing optimization and channel management
More reliable booking and calendar systems
Clearer owner reporting with better revenue metrics and performance visibility
Improved owner portal features rolling out over the coming months
We're implementing proactive maintenance scheduling to protect your property in the long term. Reminders from our Operations Team:
Deep Clean & Inventory Scheduling: Regular deep cleans and inventory checks are scheduled to ensure consistency, quality control, and guest satisfaction. Contact me directly for scheduling or for more information.
Thank you for trusting us with your investment. These changes are designed to better serve you, and we're committed to keeping you informed every step of the way.
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October 31, 2025
James message to owners:
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Hi Partner,
Following Rob and Macy's message, we wanted to reach out personally to introduce ourselves as the new leadership of Carolina Getaway. We're honored to build upon the foundation established by the team and look forward to this exciting new journey together!
We understand a transition may raise questions, especially regarding something as valuable as your vacation home. We want to assure you that your property is in experienced and capable hands.
Like all successful businesses, this requires a team, and you will benefit from over fifty combined years of property management, hospitality, and leadership experience. Whether it's optimizing bookings, enhancing guest satisfaction, or maintaining your home with the utmost care, we've been in the trenches and know what it takes to succeed.
Additionally, the dedicated CG staff will continue handling the day-to-day operations, owner communications, property visits, and guest interactions with the same personal touch you've always valued. We’re also excited to share that Morgan Futrell has been appointed Assistant General Manager, and we are currently recruiting a General Manager for this market to help lead the team forward into this next chapter.
What You Can Expect Going Forward
This transition comes with expanded resources and industry connections, which will work behind the scenes to benefit you directly.
We’re excited to be part of the Carolina Getaway family and look forward to working with you!
Sincerely, |
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James Clark The Trek Leisure Vacations Team Chief Operations Officer |
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October 8, 2025
Trek Acquisition:
Hi Valued Partner,
We are writing today to share some bittersweet news. We have truly valued the opportunity to manage your vacation property over the past several years, but the time has come for us to hand over the responsibilities. Rest assured, this decision was made with great care. We have chosen to sell Carolina Getaway to Trek Leisure Vacations, who bring greater resources, capital, and opportunities to ensure the company continues to grow and thrive.
We have spent considerable time with Trek Leisure Vacations, the new ownership, getting to know the founders and their perspectives on Carolina Getaway. We have shared what CG means to us, to you, and what it can be, with their added leadership. We know they are able to bring better technology and more capital for marketing and advertising in an increasingly competitive rental market. We are confident that they will keep the same atmosphere, core values, family-oriented and non-corporate feel that we have established and run Carolina Getaway by. The company name, employees, including Macy and Rob for a transition period, level of accessibility and care, will remain the same.
We are excited to introduce you to Trek Leisure Vacations, as they are no strangers to the vacation rental industry. We have 100% confidence and comfort that you and your property will thrive in their capable hands.
Together, Scott LaRoser, Chairman, and Kevin Hodgkiss, CEO, bring over 40 years of combined experience in real estate and hospitality. Both share a passion and business acumen for vacation rental management. They understand, as owners, your need to earn rental income, and they know that starts with creating an excellent guest experience.
James Clark brings an elevated level of customer service expertise and efficiency management skills. As Chief Operating Officer (COO), James will work closely with Morgan during the transition, and together they are preparing to bring on someone who will take on responsibilities in the same capacity that Rob and Macy have served—providing leadership and direction for the company—while ensuring that daily operations and the high level of service remain consistent.
As a collective team, our shared vision is to continue to build strong relationships with our current employees, property owners, guests, and vendors, fostering trust and creating loyal, repeat guests and referral business.
Although Trek Leisure has taken ownership as of August 21, we will continue to work alongside them for a period to ensure a seamless transition. We are also staying on with Trek Leisure to help them continue to grow in the market. Thank you for your trust in us and for the opportunity to care for your vacation home(s).
You will be well-served by the incoming team, whose fresh ideas and extensive experience will only enhance what we have built together.
Sincerely,
Rob Good and Macy Howard
Carolina Getaway