June 16, 2026
Linen Update:
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Dear Partner,
As vacation rental demand and supply in the Smokies continue to grow, we're always looking for ways to help your property rise above the rest. Today, we’re excited to introduce Beyond Expectations’ upgrade to a fully managed, professional linen program with triple-sheet bedding! The new program starts July 2026!
Every home will transition to company-provided sheets, duvets, and towels — all professionally laundered and maintained to a clean, consistent standard that today's guests expect. Triple sheeting means a duvet insert is tucked between three freshly cleaned sheets, so guests have peace of mind and sweet dreams.
Beyond Expectations will handle all linen inventory, maintenance, and replacement going forward. That means there’s nothing to purchase, manage, or replace on your end. The linen service cost is built into the guest-facing cleaning fee with no direct cost to you at any point now or in the future. And since cleanliness is the #1 factor guests mention in five-star reviews, this new program gives you another great opportunity to stand out and earn more.
Our new linen program is part of our continued effort to streamline operations, position Beyond Expectations as the top choice in the Smokies, and to keep your property performing at its fullest potential.
If you have any questions, we’re always just a call or email away.
Thanks!
Misty Fisher Director of Operations Beyond Expectations Vacation Rentals |
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May 22, 2026
Q2 Newsletter:
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Hi Partner,
As we approach summer, our team remains focused on strengthening operations, enhancing the guest experience, and elevating Beyond Expectations Vacation Rentals across the board.
We’re excited to announce we will begin rolling out a new linen program across our homes, designed to enhance the guest experience. This upgrade brings high-quality bedding and consistent triple-sheeting standards to every property, helping deliver the clean, comfortable feel guests expect when visiting the Smokies. We’ll be sharing more details in the coming months as we continue to roll this out.
From technology and marketing enhancements to new operational initiatives, we’re continuing to invest in the long-term success and presentation of your property while supporting a consistent, high-quality experience for guests. We’re excited about the progress ahead and what it means for your home.
Thank you for your continued trust and partnership. Here are a few updates from the team!
Warm regards,
Misty Fisher Director of Operations Beyond Expecations |
| 🖥️Technology |
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All properties are now operating in Guesty, improving consistency across pricing, calendars, reporting, and distribution as we prepare for the busy summer season. A unified inbox allows our team to manage all guest communication in one place, helping improve response times, reduce communication gaps across channels, and better support guests during high booking periods.
Guest messaging and operations are now supported by Breezeway, a hospitality platform designed to improve communication, coordination, and service throughout the guest journey. Breezeway helps streamline housekeeping and maintenance operations behind the scenes while also enhancing guest communication from booking through the stay, creating a smoother, more consistent experience for both guests and owners during peak travel periods. |
| 📊OTA Update: Vrbo & What’s Ahead |
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Vrbo has recently introduced an important update: Premier Host status badges are now awarded at the individual property level rather than across an entire host account. Because each home must independently meet strict performance standards related to reviews, cancellations, booking acceptance, and stay volume, this designation has become significantly more selective across the industry.
Beyond Expectations already has qualifying properties that earn Premier Host status and is increasing the number of listings awarded month over month. Our team is actively focused on growing the awarded badge by continuing to improve guest experience, response times, operational consistency, and review performance. Because qualification is reviewed on an ongoing basis, Premier Host status will continue to evolve across the portfolio over time.
In more exciting news, we are on track to launch on Google Vacation Rentals this month. Google Vacation Rentals places properties directly within Google Search, Google Maps, and Google Travel, helping connect your home with travelers actively researching and planning trips to the Smoky Mountains.
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| 🌐Marketing |
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We’re focused on bringing more guests directly to your property and expanding our overall reach.
We stay connected with past guests through twice-monthly emails and keep our brands active on social media with regular posts featuring homes and local experiences. At the same time, we’re investing in targeted advertising on social platforms like Facebook and Instagram, as well as Google and AI search, to reach travelers actively planning their trips.
Behind the scenes, we’re also improving our search visibility directly to our website, so more guests can find and book your property directly with us and build a strong and loyal repeat guest database. directly with us. |
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Thank you for being part of Beyond Expectations Vacation Rentals. We appreciate your continued partnership and look forward to a strong season ahead.
As we head into Memorial Day weekend, we also want to take a moment to honor and remember those who have served and sacrificed for our country. We wish you and your family a safe and meaningful holiday weekend. |
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May 8, 2026
Statement Updates:
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Dear Partner
Your April monthly statement is now available to view! Please visit your owner's portal at the link below to view your most recent statement. If you have not registered for the portal, you will receive a reminder invite - simply click this, create a password, and you will have access. |
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| Your Monthly Statement: Now in a New Place!
We’ve made a new upgrade! As part of our transition to Guesty, your statements will now be available right in your Owner Portal. This means everything will live in one easy-to-access place going forward!
We’re really excited for you to have everything organized in one spot and hope you love the new experience as much as we do! To access the statement, log in to the portal, click on statement, then view or download it.
To update your contact information or payout details, click the profile icon with your initials in the top-right corner to review and make any necessary updates.
If you have not added your payout information, please follow the simple steps in your profile settings to add ACH details for your account and routing. |
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| Quick Reminder!
If you haven’t set up your Owner Portal yet, now is the time. If you run into any issues getting set up or accessing your statements, just let me know. I’m happy to help!
Here’s to a strong Summer ahead with blooming bookings, warmer days, and plenty of momentum. As always, if you have any questions, please feel free to contact us - we're here to help!
Misty Fisher Beyond Expectations |
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April 11, 2026
Owner Portal Intro:
Dear Partner,
We're excited to share that new features are now available in your owners' portal!
Here's an overview of the new tools:
Dashboard - When you log in, you can see messages from our Beyond Expectations team, and top-level metrics such as revenue, occupancy, and dates booked.
Calendar View - This shows the reservation details of nights booked, guest count, and net revenue.
Report View - You can view a list of all reservations with booking details, and export it as needed.
Documents - Our team is exploring the opportunity to add historical documents for future reference. We'll have updates as we confirm timelines.
Accounting - Coming soon! Starting with April statements, you will have access to view statements as soon as they are generated for each month.
Visit Owner Portal Here!
We’re really excited for you to have everything organized in one spot and hope you love the new experience as much as we do! As a reminder, you can manage your contact and payout account details by clicking your profile icon in the top-right corner.
If you run into any issues with features or information provided in the portal, just let me know. I’m happy to help!
As always, thank you for your continued trust and partnership. We look forward to this next chapter together.
Misty Fisher
Director of Operations
The Beyond Expectations Team
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February 28, 2026
Guesty Intro:
Dear Partner,
Next week, we will officially transition Beyond Expectations to our new property management system, Guesty.
This upgrade is an exciting step forward in strengthening our technology, improving operational efficiency, and positioning our team for scalable growth.
Guesty provides enhanced functionality across guest experience, marketing, distribution, and operations. This will allow us to better manage your property across channels, optimize visibility, streamline communication, and support long-term revenue growth for your home.
This transition also introduces a significantly more robust Owner Portal. The portal will roll out in stages to ensure a smooth and thoughtful implementation.
Phase One:
- View owner bookings in real time.
- Create and edit owner reservations.
- Create and manage guest-of-owner reservations.
- View your upcoming stays.
Additional features and expanded reporting capabilities will follow in upcoming phases as we continue refining the experience. We will guide you as we move forward.
The transition to Guesty will further our commitment to delivering a better overall experience for both guests and homeowners.
As always, thank you for your continued trust and partnership. We look forward to this next chapter together.
Misty Fisher
Director of Operations
The Beyond Expectations Team
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January 28, 2026
Tax Forms:
Hello Partner,
We’re writing to share an important update regarding your 2025 tax documents.
Beyond Expectations has completed your 1099 form for the period from March 3 through December 31. You will receive an email containing a download link for this information, and the 1099 form will also arrive by USPS. It reflects the income processed after the company ownership transition.
For the January 1 through March 2 period, the prior owner of Beyond Expectations Vacation Rentals is responsible for issuing a separate 1099 for that timeframe. Those forms will be sent out via USPS this week as well.
What to expect:
- If applicable (management service from each time frame), you will receive two separate 1099s for 2025
- One from BEVR (March 3 – December 31)
- One from the prior company ownership (January 1 – March 2)
This split ensures your tax reporting accurately reflects the ownership transition period.
If you have questions after reviewing your forms, we recommend consulting your tax professional. For questions specific to the Beyond Expectations issued 1099, our team is happy to help.
Warm regards,
Misty Fisher
Director of Operations
The Beyond Expectations Team
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January 23, 2026
2026 Newsletter:
Dear Partner,
On behalf of everyone at Beyond Expectations, we want to thank you for your continued partnership. That partnership drives everything we do, which is why we kicked off 2026 by investing in systems, people, and service quality that support stronger performance for your home.
Here's a Look at What's Underway
Marketing investment is expanding through more consistent, cross-channel initiatives.
Website improvements focused on converting browsers to bookers
Content development that drives organic traffic and strengthens brand visibility across traditional and AI search engines
Expanded paid search and social media advertising
Strategic expansion into new markets, creating cross-marketing opportunities that expose your property to guests who initially book in other destinations
Team growth to support execution
You now have a dedicated revenue manager focused exclusively on your market.
This team now oversees pricing and performance strategy for the Smoky Mountains region exclusively. This means your property benefits from dedicated market expertise and consistent oversight.
Pricing strategies tailored to your local market conditions
Faster response to demand shifts and competitive changes
Ongoing optimization that balances occupancy with strong nightly rates
We will be implementing a new operating system (Guesty) that provides us with better tools to manage your property more effectively.
Stronger pricing optimization and channel management
More reliable booking and calendar systems
Clearer owner reporting with better revenue metrics and performance visibility
Improved owner portal features rolling out over the coming months
We're implementing proactive maintenance scheduling to protect your property in the long term. Reminders from our Operations Team:
Deep Clean, Inventory Scheduling & Asset Inspection: We are scheduling deep cleans, auditing inventory, and performing our annual Asset Inspections to proactively maintain home quality, reduce wear‑and‑tear issues, and protect long‑term performance. Contact me directly for scheduling a deep clean.
Fire Inspection Permit Reminder: All applicable properties must have current fire permits on file. Please contact the Sevier Co. Fire Marshal's Office to get yours scheduled.
Thank you for trusting us with your investment. These changes are designed to better serve you, and we're committed to keeping you informed every step of the way.
Here's to a strong year ahead!
Warm regards,
Misty Fisher
Director of Operations
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October 3, 2025
October Newsletter:
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Dear Partner,
As we move into the final quarter of the year, we are excited to share important updates from Beyond Expectations. From our refreshed brand and new website to industry changes, everything we’re doing is designed to strengthen your property’s performance and enhance guest experiences. Thank you for your continued trust in us—we’re proud to partner with you.
Warm regards,
The Beyond Expectations Team |
| Updated Branding & New Website Design Launched |
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We’re excited to introduce Beyond Expectations' refreshed branding and redesigned website! More than just a facelift, this upgrade is a strategic investment to help your property stand out online. With stronger search engine optimization (SEO), an enhanced guest experience, and improved booking tools, these updates drive increased visibility, direct bookings, and revenue for our homeowners. |
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Why This Matters: Our new site makes it easier than ever for guests to find and book your property:
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| Airbnb Updates
Airbnb has introduced two updates that affect bookings and pricing. These changes reflect industry shifts, and our team is closely monitoring them to ensure your property remains competitive and profitable.
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| What's Coming Up
Looking ahead, our operations team is focused on making sure your home is guest-ready for the holiday season and well-prepared for 2026.
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Thank you for being part of the Beyond Expectations family. Together, we’re creating exceptional guest experiences while maximizing your rental success! |