The Channel Management team supports property managers across all Trek markets with end-to-end assistance for onboarding, offboarding, unit changes, and OTA/channel management. Our goal is to ensure that every property is accurately represented across all systems — from PMS to OTAs — and that transitions are handled efficiently and with minimal disruption to guests or owners.
Please use the appropriate form below to submit requests. Once received, your request will be automatically routed to the correct team member for processing, and you’ll receive confirmation and tracking updates.
Use these quick links for the request form needed:
Onboarding New Units
When adding a new property to your portfolio, use this form to initiate the onboarding process. Submitting the form ensures all required details, amenities, and needed data points are collected and synced correctly across platforms in accordance with our SOPs.
In the current Phase I release, the form is used to gather unit information, track progress toward the go-live date, and confirm the listing has been built in the PMS. The Portfolio Management team collaborates with the Revenue Management team to verify pricing accuracy and readiness for launch.
Once the unit build out in the PMS is complete, our team will review and optimize details before publishing it to the PMC website for internal review and approval. After final approvals from Revenue Management, Channel Management, Marketing, and PM/GM, the unit will be fully distributed across all appropriate OTA channels.
Examples of onboarding requests include:
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Adding a newly signed property or unit
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Transferring an existing unit from another PMC or owner
Offboarding Units
Use this form when a property is leaving management, either temporarily or permanently. Timely offboarding ensures that guest bookings, owner statements, and OTA listings are handled accurately and that we maintain a professional owner and guest experience.
Examples of offboarding requests include:
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Owner withdrawal or sale of property
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Contract termination or hold
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Temporary deactivation for renovation or repair
Unit Changes
Unit changes help us maintain accuracy when a property’s key details, configuration, or branding are updated. This includes name changes, reassigning IDs, room count adjustments, or owner updates that impact reporting and guest-facing details.
Examples of unit change requests include:
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Property name or display title updates
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Bedroom/bathroom count adjustments
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Corrections needed for any unit details such as lat/long, descriptions, new photos, or amenity changes
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Ownership or contract detail updates
Channel or Unit Assistance
If you need help with channel issues, listing errors, rate discrepancies, or PMS connections, use this form. These requests are routed to our Channel and Optimization team to troubleshoot and resolve any issues across Airbnb, Vrbo, Booking.com, Marriott, other OTAs, and direct booking sites.
Examples of assistance requests include:
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OTA listings not syncing or showing incorrect data
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PMS connection issues or mapping errors
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Channel images, amenities, or policy updates
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Rate or availability discrepancies
- Assistance with refunds or related issues
